ConquerHR® Terms of Service

 

Effective Date: January 1, 2014
Last Updated: January 2, 2026

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1. WHO WE ARE; SCOPE; CONTACT; NOTICE CHANNELS

 

1.1 Company

 

ConquerHR® LLC, a North Carolina limited liability company (doing business as ConquerHR®) ("ConquerHR," "we," "us," "our").

 

1.2 Scope

 

These Terms of Service ("Terms") govern your access to and use of: (a) our websites and pages that link to these Terms (the "Site"); and (b) our related offerings, including online programs, pricing plans, virtual live cohort offerings, coaching, consulting, virtual events (e.g., one-hour trainings, workshops, and masterclasses), learning portals, and member/community areas (collectively, the "Services").

 

1.3 Contact

 

• Customer service (support, billing, access issues): customerservice@conquer-hr.com

 

• Privacy requests: privacy@conquer-hr.com

 

• Mailing address: 505 W Vernon Ave, Ste 200 #207, Kinston, NC 28501, USA

 

• Phone: +1 (252) 560-7542

 

1.4 Notices from ConquerHR to you

 

We may provide notices to you by one or more of the following methods: email (sent to the email address associated with your account), notices within the Services (including in-product notifications), posting on the Site, or any other reasonable method. We will prioritize email and in-product notifications for important notices.

 

1.5 Notices from you to ConquerHR

 

(a) Support notices. For support, billing, access, and operational questions, contact customerservice@conquer-hr.com.

 

(b) Legal notices. For legal notices (including notices of disputes, subpoenas, or formal legal correspondence), send notice by email to customerservice@conquer-hr.com and by mail to the address in Section 1.3. This does not waive or modify formal service of process requirements for litigation.

 

(c) When notice is effective. Email notice is effective when it is delivered to the recipient's email server (within 24 hours of sending unless you receive an automated bounceback indicating non-delivery). Mailed notice is effective when delivered to the address in Section 1.3 by postal carrier (or deemed received three business days after mailing via certified mail, return receipt requested, if tracking confirms mailing).

 

2. ACCEPTANCE; ELECTRONIC AGREEMENT; ASSENT RECORDS

 

2.1 Acceptance and assent

 

You agree to be bound by these Terms when you do any of the following: create an account; purchase any pricing plan or online program; register for and attend any virtual event or live cohort (registration constitutes acceptance; attendance without registration does not bind you to these Terms); schedule or receive coaching/consulting; actively participate in any community area by posting, commenting, or submitting content (passive viewing does not constitute acceptance); and/or click an "I agree," "Place order," "Complete purchase," "Register," or similar button presented with a link to these Terms (where applicable). If you do not agree, do not use the Services.

 

2.2 Review at checkout

 

Where we present these Terms at checkout, registration, or account creation, these Terms are provided via a clear and conspicuous hyperlink presented before you complete your purchase or registration. You acknowledge you have reviewed these Terms before completing the action.

 

2.3 Clickwrap reservation

 

We reserve the right to require you to affirmatively accept (clickwrap) these Terms (or updated Terms) as a condition of using some or all features of the Services, including purchasing, accessing paid materials, or participating in community or live offerings.

 

2.4 Authority

 

You represent that you are at least 18 years old (see Section 5.1), are legally able to enter into a binding contract, and are accepting these Terms on your own behalf (not as an agent for another person), unless we have expressly agreed otherwise in an authenticated electronic agreement or signed written agreement.

 

2.5 Assent records

 

We may retain records reasonably related to your assent (e.g., the Terms version presented, timestamps, checkout/registration logs, and related technical records) to administer the Services and to address disputes.

 

2.6 Electronic communications

 

You consent to receive communications from us electronically (e.g., email, notices within the Services). You agree that electronic communications satisfy any legal requirement that such communications be in writing. You have the right to receive a paper copy of these Terms by contacting us at the address in Section 1.3. To access and retain electronic communications, you will need a device with internet access, a current web browser, and a valid email address.

 

3. SINGLE-USER PURCHASES; NO MULTI-USER OR ORGANIZATIONAL LICENSING

 

3.1 Single-user only

 

Purchases are for one individual user unless we expressly agree otherwise in an authenticated electronic agreement or signed written agreement.

 

3.2 No unauthorized "on behalf of" use

 

You may not use the Services on behalf of an employer or other organization in a way that authorizes multiple users, shared access, or enterprise use unless we expressly agree in writing. Employer reimbursement of your individual purchase does not violate this provision, provided you are the sole user of your account and access.

 

3.3 Credential sharing prohibited

 

You may not share credentials or allow any other person to access your account or paid materials. Violation may result in immediate termination, and you may be liable for damages equal to the commercial licensing fee we would have charged for the actual number of users, plus reasonable attorneys' fees and costs.

 

4. DEFINITIONS

 

4.1 "Access Period"

 

The period during which you are permitted to access the Digital Content included with your purchase, as stated on the Purchase Page, and if not stated otherwise for a Pricing Plan, one hundred eighty (180) consecutive days beginning on the date access is technically enabled in your account (typically within 24 hours of purchase completion), whether or not you choose to log in or access the content. If technical failures on our end prevent you from accessing content for more than three (3) consecutive business days during your Access Period, we will extend your Access Period by the duration of the downtime.

 

4.2 "Content"

 

All materials made available through the Services, including text, videos, audio, documents, templates, graphics, logos, and software.

 

4.3 "Digital Content"

 

Content delivered electronically (including portals, streaming, downloads where permitted, and replays/recordings). Digital Content is delivered and accessed electronically through the Services.

 

4.4 "Fees"

 

The amounts charged for an Order, including taxes where applicable.

 

4.5 "Live Event"

 

A live, scheduled virtual session (including live cohort sessions, one-hour trainings, workshops, masterclasses, or similar) delivered via video conference or comparable technology.

 

4.6 "Live Services"

 

Live Events, live cohort offerings (including boot camps), coaching, and consulting delivered virtually.

 

4.7 "Order"

 

Your purchase, registration, or booking for any offering (including a Pricing Plan, Online Program, Live Event, coaching/consulting session, or similar), together with the applicable Purchase Page terms and any order confirmation (see Section 9 regarding hierarchy of terms).

 

4.8 "Online Program"

 

A specific educational offering, course, or package made available through the Services (such as exam preparation programs, training courses, or educational packages), as described on its Purchase Page.

 

4.9 "Pricing Plan"

 

A one-time purchase tier that provides time-limited access to certain Digital Content for the Access Period and may include Live Services, as described on its Purchase Page.

 

4.10 "Purchase Page"

 

The webpage, checkout page, registration page, booking page, order page, or other written description presented at or before purchase/registration that describes what is included in an offering, its access period, scheduling rules, attendance requirements, replay availability, and any offering-specific rules.

 

4.11 "Replay"

 

A recording or re-accessible version of a Live Event, if and only if we make it available as described on the applicable Purchase Page. Replay access, if provided, is subject to the access period and other terms stated on the Purchase Page.

 

4.12 "User Content"

 

Content you submit, upload, publish, or otherwise make available through the Services (including community areas), such as posts, comments, files, images, or messages.

 

5. ELIGIBILITY; SANCTIONS COMPLIANCE

 

5.1 Adult users

 

The Services are intended for individuals age 18 or older. You must be at least 18 and able to form a binding contract to use the Services. By using the Services, you represent you are at least 18 years old. We do not knowingly collect information from or provide Services to individuals under 18. If we learn you are under 18, we will terminate your account.

 

5.2 Ineligible users

 

If we learn you do not meet eligibility requirements, we may suspend or terminate access. We are not obligated to provide refunds if access is terminated due to your ineligibility or misrepresentation of eligibility.

 

5.3 Sanctions/export compliance

 

You represent that you are not prohibited by applicable law from accessing the Services, including that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive U.S. sanctions, and that you are not listed on any U.S. government restricted-party list (including OFAC lists), to the extent such prohibitions apply to online educational services.

 

6. ACCOUNTS; SECURITY; INVESTIGATIONS

 

6.1 Account information

 

If you create an account, you agree to provide accurate, current, and complete information and to keep it updated. We may rely on the accuracy of information you provide. Providing false information may result in account suspension or termination.

 

6.2 Credentials

 

You are responsible for safeguarding login credentials and for all activity under your account.

 

6.3 Unauthorized use

 

Notify us promptly (and no later than 48 hours where reasonably possible) of becoming aware of suspected unauthorized access or use by contacting customerservice@conquer-hr.com. Failure to notify us promptly may result in your being held responsible for unauthorized use. We will consider the circumstances when evaluating your responsibility for unauthorized use.

 

6.4 Investigations; session invalidation

 

We may investigate suspected credential sharing, fraud, chargeback abuse, or other misuse. We may invalidate sessions, revoke tokens, require re-authentication, suspend access, or terminate accounts during or after an investigation.

 

6.5 Verification

 

To protect you and the Services, we may request reasonable information (such as government-issued identification, payment card information, or answers to security questions) to verify your identity or payment method before providing account recovery assistance, processing refunds/credits (if any), or addressing suspected fraud. We may deny your request if you cannot provide satisfactory verification.

 

7. ACCEPTABLE USE; PROHIBITED CONDUCT

 

7.1 Prohibited conduct

 

You agree not to (and not to attempt to):

 

(a) Use the Services for unlawful, harmful, fraudulent, deceptive, or abusive purposes.

 

(b) Disrupt, damage, or interfere with the security, integrity, or performance of the Services; introduce malware; probe/scan/test vulnerabilities; or bypass access controls.

 

(c) Access areas or systems you are not authorized to access.

 

(d) Use scraping, crawling, data mining, bots, or automated means to access the Services or Content except as explicitly permitted in writing by ConquerHR. This prohibition does not apply to the use of assistive technologies (such as screen readers) for individuals with disabilities accessing the Services for their personal use.

 

(e) Infringe our intellectual property rights or the rights of others.

 

(f) Copy, reproduce, distribute, publicly display, sell, resell, sublicense, rent, lease, or otherwise exploit the Services or Content except as expressly permitted by these Terms or in writing by ConquerHR.

 

(g) During Live Services, harass, threaten, disrupt, record, or distribute sessions without ConquerHR's prior written authorization (see Section 11.5), or share other participants' personal information without their permission.

 

(h) Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

 

8. INTELLECTUAL PROPERTY; SINGLE-USER LICENSE; RESTRICTIONS

 

8.1 Our IP

 

The Services and Content are owned by ConquerHR or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws of the United States and other countries. All Content is © 2026 ConquerHR® LLC. All rights reserved. ConquerHR® and related marks are registered trademarks of ConquerHR® LLC. Unauthorized use of our Content or trademarks constitutes infringement of our intellectual property rights.

 

8.2 Single-user, revocable license

 

Subject to these Terms and payment of applicable Fees, we grant you a limited, nonexclusive, nontransferable, revocable license to access and use the Services and Content solely as a single user during the applicable Access Period (or other period stated on the Purchase Page).

 

8.3 Permitted use (strictly personal-only)

 

Unless the Purchase Page states otherwise, you may view and study Content for your personal, individual learning. If we make Content available for download or printing, you may download or print such Content solely for your own personal reference and study.

 

You may not:

 

• Copy, reproduce, or distribute any Content, whether in original or modified form;

 

• Provide access to Content to any other person or entity;

 

• Use Content as training materials for others;

 

• Incorporate Content (including templates, tools, checklists, or other materials) into materials or services you provide to any employer, client, or organization;

 

• Store Content in shared repositories, learning management systems, intranets, or other locations accessible to others; or

 

• Share downloaded files with others.

 

Nothing in this section prohibits you from applying knowledge and skills you learn from the Services in your professional work, provided you do not copy, reproduce, distribute, or incorporate ConquerHR's proprietary Content in doing so.

 

8.4 No copying/recording/redistribution/derivatives

 

Except where we expressly permit in writing:

 

(a) You may not copy, reproduce, distribute, publicly display, publicly perform, publish, or create derivative works from any Content, except as expressly permitted in Section 8.3.

 

(b) You may not record, screen-capture, or otherwise capture Live Events or Replays in any form and for any purpose without ConquerHR's prior written permission.

 

(c) You may not share, resell, sublicense, rent, lease, or transfer access to any Content, Replays, or Live Services.

 

(d) You may not use any Content to train, develop, or improve machine learning or artificial intelligence models, datasets, or similar technologies.

 

8.5 Remedies

 

Unauthorized copying, recording, distribution, credential sharing, or misuse constitutes a material breach of these Terms and may result in:

 

• Immediate suspension or termination of access;

 

• Liability for damages, including but not limited to the commercial value of unauthorized use and any actual damages we incur;

 

• Injunctive relief and other legal remedies available under applicable law, including recovery of reasonable attorneys' fees and costs where permitted by law.

 

8.6 Feedback

 

If you provide suggestions, ideas, or feedback about the Services or Content, you grant ConquerHR a perpetual, irrevocable, worldwide, nonexclusive, royalty-free, sublicensable, transferable license to use, implement, and commercialize such feedback without restriction, compensation, or obligation to you. You acknowledge that ConquerHR has no obligation to use your feedback or to keep it confidential.

 

9. ORDERS; PURCHASE PAGE TERMS; ORDER CONFIRMATIONS; RECORDKEEPING

 

9.1 Purchase Page terms incorporated

 

Purchase Page terms are incorporated into and form part of these Terms for that Order. If there is a conflict, the Purchase Page controls for that specific offering. The combination of these Terms and the applicable Purchase Page constitutes the complete agreement for that Order.

 

9.2 Order confirmations

 

We may provide an order confirmation by email or within the Services. If a confirmation conflicts with a Purchase Page due to an obvious pricing or clerical error, we may correct the error and, if you do not accept the corrected terms, cancel and refund the affected portion of the Order.

 

Obvious errors include clear typographical errors (e.g., $10 instead of $100), duplicate discounts applied in error, or pricing significantly below the stated price. We will notify you of any correction within five (5) business days of the Order. You will have five (5) business days from our notice to accept the corrected terms or receive a full refund.

 

9.3 Recordkeeping

 

We may store or retain a record of the Purchase Page terms (including access windows, replay availability, scheduling rules, and pricing) that applied to your Order. We retain these records to administer your purchase and resolve disputes. In the event of a dispute about what was included in your Order, our records of the Purchase Page will be admissible as evidence of the terms presented to you and will be accorded appropriate weight, absent clear evidence of error.

 

10. PURCHASES; DIGITAL DELIVERY; ACCESS TERMS; FUTURE SUBSCRIPTIONS

 

10.1 One-time purchases; no auto-renewal (current)

 

Current offerings are one-time purchases. You will not be charged recurring fees, and access will not automatically renew, unless you separately purchase a subscription or recurring-payment offering described in Section 10.2. Pricing Plans, Online Programs, Live Events, and other offerings are currently purchased as one-time transactions and do not renew automatically unless expressly stated on the applicable Purchase Page.

 

10.2 If we ever offer subscriptions/auto-renewal

 

If we ever offer subscription, auto-renewal, free-trial-to-paid, or other recurring-payment offerings, we will present the required renewal terms at checkout, obtain any legally required affirmative consent, provide a legally compliant cancellation method, and send any legally required confirmations/notices for that offering.

 

10.3 Digital access begins immediately

 

Unless otherwise stated on the Purchase Page, access to Digital Content is delivered electronically and made available immediately and automatically upon completion of purchase. By purchasing, you request and consent to immediate delivery (see Section 13.5 regarding right of withdrawal).

 

10.4 Pricing Plan access period (default)

 

Unless otherwise stated on the Purchase Page, Pricing Plans provide access for the Access Period (as defined in Section 4.1). After the Access Period ends, you will no longer be able to access the materials included in the Pricing Plan unless you purchase a new plan or regain access under a separate written agreement.

 

10.5 Offering-specific access; replays

 

If an Online Program, Live Service, or other offering specifies a different access period or availability window (including Replay access) on its Purchase Page, those terms control for that offering.

 

10.6 Your responsibility for access

 

You are responsible for compatible devices, software, and internet access. We will provide system requirements on the Purchase Page or in our help documentation. We are not responsible for issues caused by your equipment, internet connection, firewall settings, or third-party services outside our reasonable control (including hosting provider outages, internet backbone failures, or distributed denial-of-service attacks).

 

10.7 Content changes

 

We may update, improve, or make minor modifications to Content at any time. We will not materially reduce the content included in your purchase during your Access Period without providing reasonable advance notice and, if applicable, a comparable substitute or extension of access. Unless expressly stated on the Purchase Page, we are not obligated to provide updates to Content after your purchase.

 

11. LIVE SERVICES (BOOT CAMPS, COACHING, CONSULTING, EVENTS)

 

11.1 Virtual delivery

 

Live Services are delivered virtually. Dates/times/duration/requirements are stated on the Purchase Page or communicated in writing.

 

11.2 Attendance; no-shows

 

If you fail to attend a scheduled Live Service, arrive more than fifteen (15) minutes late, or cannot participate due to your own technical issues, device problems, or internet connectivity, the Live Service will be treated as fully delivered and you will not be entitled to a refund, reschedule, or credit unless the Purchase Page expressly provides otherwise. We may, in our sole discretion, offer a reschedule or alternative remedy in exceptional circumstances (such as documented emergency, serious illness, or technical failure on our end), but are not obligated to do so.

 

11.3 Rescheduling (default rule)

 

Unless the Purchase Page states otherwise, rescheduling is not guaranteed and may be offered only at our discretion. If we offer rescheduling, we may require reasonable advance notice and may limit the number of reschedules to protect scheduling integrity and fairness to other participants.

 

11.4 Changes by ConquerHR

 

We may make minor logistical changes (such as changing the video conference platform, instructor, or presentation format) without advance notice. For material changes to scheduled date or time (changes of more than 24 hours), we will provide reasonable advance notice when possible. If we cancel a Live Service and cannot provide a comparable alternative (substantially similar content, duration, and format, offered within a reasonable timeframe), the remedies in Section 13.3 will apply.

 

11.5 Recordings and Replays

 

We may record Live Events and may provide Replays only if stated on the Purchase Page. By registering for a Live Event, you acknowledge that the session may be recorded. By participating in a Live Event, you consent to being recorded to the extent you speak, appear on video, or otherwise actively participate, subject to applicable law. A notice will be displayed at the start of each recorded session. If you do not wish to be recorded, you must not enable your microphone or video during the Live Event; you may attend in listen-only mode without activating your camera or microphone. By enabling your microphone or video, you explicitly consent to being recorded.

 

User recordings are strictly prohibited. You may not record, screen-capture, reproduce, distribute, or share Live Events or Replays in any manner without ConquerHR's prior written permission.

 

We may store recordings for our business purposes, including to provide Replays where offered, to improve our Services, and for quality assurance. Recordings containing your participation will be handled in accordance with our Privacy Policy.

 

11.6 Conduct and removal

 

We may remove you from a Live Event and/or suspend access for disruptive behavior or violations of these Terms. Disruptive behavior includes, but is not limited to, harassment, threats, sustained interruptions, unauthorized recording, or violations of Section 7 (Acceptable Use). We may remove you immediately without prior warning if your behavior threatens the safety, security, or experience of other participants. Unless required by law, no refund is owed for removal for cause.

 

12. PRICING; PAYMENT; TAXES; PAYMENT DISPUTES

 

12.1 Pricing and authorization

 

Prices are listed in U.S. dollars unless stated otherwise and are subject to change at any time, but changes will not affect Orders already placed. You authorize charges for the amount displayed at the time you complete your purchase. By placing an Order, you authorize us (and our payment processors) to charge your selected payment method for the Fees.

 

12.2 Payment retries

 

You authorize us to retry failed charges using your selected payment method, consistent with our payment processor's capabilities and applicable law. We may retry failed charges up to five (5) times over thirty (30) days. We will notify you of failed payment attempts via email. No late fees or interest will be charged, but access may be suspended pending successful payment (see Section 12.5).

 

12.3 Taxes

 

You are responsible for applicable taxes unless required otherwise by law. Where required, we may collect and remit applicable taxes and will disclose them at checkout.

 

12.4 Fees nonrefundable except as expressly stated

 

Fees are nonrefundable except as expressly stated in Section 13 or on the applicable Purchase Page, or where required by law.

 

12.5 Failed payments; reversals

 

If a payment fails or is reversed, we may suspend or restrict access immediately upon failed payment or reversal until payment is successfully processed. If the payment issue was caused by an error on our part, we will extend your Access Period by the duration of any suspension.

 

12.6 Chargebacks

 

If you initiate a chargeback or dispute, we may suspend access during investigation. You agree to contact customerservice@conquer-hr.com first to resolve any billing dispute unless prohibited by law. You agree to provide information reasonably requested to investigate and resolve a billing dispute.

 

If you initiate a chargeback for a charge that was valid and authorized, we may terminate your account and may pursue recovery of the charged amount plus any chargeback fees, costs, and expenses, including reasonable attorneys' fees where permitted by law. If a chargeback is resolved in your favor, we will restore access or issue a refund as appropriate.

 

13. REFUNDS; CANCELLATIONS; STATUTORY RIGHTS; IMMEDIATE-ACCESS ACKNOWLEDGMENT

 

13.1 No refunds once access is granted

 

Because Digital Content access is delivered electronically and made available immediately upon purchase (see Section 10.3), all sales are final once access has been successfully delivered to your account. We do not offer refunds, returns, exchanges, or credits after access is delivered, except:

 

• where expressly provided on the applicable Purchase Page;

 

• as provided in Section 13.2 for limited discretionary exceptions;

 

• as provided in Section 13.3 for cancelled Live Services; or

 

• where required by applicable consumer protection law (see Section 13.4).

 

If Digital Content is materially defective or not as described on the Purchase Page, please contact customer service within fourteen (14) days of purchase at customerservice@conquer-hr.com and we will work with you to resolve the issue, which may include technical support, replacement content, or providing a refund where appropriate.

 

13.2 Limited discretionary exceptions

 

We may, in our sole discretion, issue a refund in limited circumstances such as:

 

• Verified duplicate purchases made in error;

 

• Verified unauthorized transactions not caused by your failure to safeguard credentials;

 

• Technical failures on our end that prevent you from accessing content for more than five (5) consecutive business days during your Access Period; or

 

• Material errors in Purchase Page description that we cannot reasonably correct.

 

Refund requests under this Section must be submitted within thirty (30) days of purchase to customerservice@conquer-hr.com with supporting documentation.

 

13.3 ConquerHR cancellation of Live Services

 

If we cancel a paid Live Service and do not provide a comparable alternative (substantially similar content, duration, and format, offered within a reasonable timeframe), we will provide, at our option:

 

• A credit equal to the cancelled Live Service value, applicable to a future Live Service of your choice; or

 

• A partial refund equal to the reasonably allocated value of the cancelled Live Service component.

 

The remedy in this Section is your sole remedy for our cancellation of a Live Service, to the extent permitted by law.

 

If a Live Service is bundled with Digital Content and no separate prices are stated on the Purchase Page, the Live Service will be valued at thirty-five percent (35%) of the total purchase price for purposes of calculating any refund or credit under this Section. This allocation represents our reasonable estimate of the relative value based on comparable offerings. If you believe this allocation is materially inaccurate for your specific purchase, contact customer service.

 

This Section does not create any refund right for Digital Content that has already been delivered to your account.

 

13.4 Statutory/consumer rights

 

Nothing in these Terms limits any nonwaivable rights you may have under applicable consumer-protection law. If you believe you have a statutory right to a refund, cancellation, or withdrawal, contact customerservice@conquer-hr.com with the relevant details and the legal basis for your request. We will process requests where and to the extent required by applicable law.

 

13.5 Immediate-access acknowledgment (including international)

 

If you are located in a jurisdiction that provides a statutory right of withdrawal or cancellation for digital content or digital services (such as the European Union or United Kingdom), you acknowledge the following:

 

(a) By completing your purchase, you expressly request and consent to immediate delivery of Digital Content and immediate performance of Services, where applicable.

 

(b) You acknowledge that your right of withdrawal may be lost once delivery of Digital Content has begun or performance of Services has commenced, to the extent permitted by applicable law.

 

(c) Where required by applicable law, we obtain your express consent and acknowledgment through a clear checkout process (such as a required checkbox or similar affirmative mechanism) before processing your purchase. For EU/UK customers, our checkout includes a required checkbox confirming your consent to immediate delivery and acknowledgment of the loss of withdrawal rights.

 

(d) Nothing in this Section limits any nonwaivable rights you may have under applicable consumer protection law. If you believe you have a statutory right of withdrawal that applies to your purchase, contact us at customerservice@conquer-hr.com within the applicable withdrawal period with your request, and we will process it in accordance with applicable law.

 

14. COMMUNITY AREAS; USER CONTENT; MODERATION; NO EXPECTATION OF PRIVACY

 

14.1 Community features

 

The Services may include member/community areas that allow posting User Content and interacting with others.

 

14.2 Your responsibility

 

You are solely responsible for User Content and conduct. Do not post unlawful, harassing, threatening, defamatory, misleading, infringing, discriminatory, or privacy-violating content. Do not disclose confidential, proprietary, or sensitive information of your employer, clients, or any third party without authorization.

 

14.3 Your representations and warranties

 

You represent and warrant that: (a) you have all rights necessary to post your User Content; (b) your User Content does not violate law or third-party rights; and (c) your User Content is not deceptive or misleading.

 

14.4 License to ConquerHR

 

You retain ownership of User Content. You grant ConquerHR a worldwide, nonexclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, perform, and distribute your User Content, and to modify it solely for formatting, technical, or operational purposes (such as resizing images or converting file formats), in each case solely to operate, provide, secure, moderate, and improve the Services.

 

This license continues for as long as your User Content remains available through the Services and for a reasonable period thereafter to allow for backup retention and technical processing. We will not use your User Content for artificial intelligence or machine learning training, marketing, or promotional purposes without your separate express consent.

 

14.5 No expectation of privacy

 

Community areas are public forums visible to other users and potentially to the general public. Do not post information you consider confidential, sensitive, or private. Other users may read, copy, screenshot, download, or share your posts, and we cannot control or prevent such actions. Even if you delete your content, it may have been viewed, copied, or archived by others or by our backup systems. We do not guarantee confidentiality of any User Content you post in community areas.

 

14.6 Moderation discretion

 

We have no obligation to monitor User Content but may do so. We may remove User Content, restrict visibility, limit features, or suspend/terminate accounts if we believe, in our sole discretion, that content or conduct violates these Terms or may harm others or the Services. Our decision to remove or not remove content does not constitute an endorsement or verification of any content. Our moderation decisions are final.

 

We reserve all rights and immunities under Section 230 of the Communications Decency Act (47 U.S.C. § 230) and similar laws. Nothing in these Terms creates any obligation on our part to monitor, review, or take action regarding User Content.

 

15. COPYRIGHT / INTELLECTUAL PROPERTY COMPLAINTS; DMCA NOTICE PROCEDURE

 

15.1 General IP complaints

 

If you believe Content or User Content infringes your intellectual property rights, send a notice to customerservice@conquer-hr.com with: (a) your contact information; (b) identification of the material and where it appears on the Services; (c) a statement of your good-faith belief that the use is not authorized by the intellectual property owner, its agent, or the law; and (d) a statement of accuracy. We may remove or restrict allegedly infringing material and may terminate accounts of repeat infringers consistent with applicable law.

 

15.2 DMCA notices (U.S.)

 

If you are a copyright owner (or authorized agent) and believe material on the Site infringes your copyright under U.S. law, you may submit a DMCA notice under 17 U.S.C. § 512(c)(3) including:

 

(a) A physical or electronic signature of the copyright owner or authorized agent;

 

(b) Identification of the copyrighted work claimed to have been infringed (or, if multiple works, a representative list);

 

(c) Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it (such as URL or specific location on the Services);

 

(d) Your contact information (address, telephone number, and email);

 

(e) A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and

 

(f) A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

 

15.3 DMCA agent

 

Send DMCA notices to:

 

Attention: ConquerHR DMCA Agent
Email: customerservice@conquer-hr.com
Mail: 505 W Vernon Ave, Ste 200 #207, Kinston, NC 28501, USA

 

If we publish a specific DMCA agent webpage or updated agent contact information on the Site, that posting will control for DMCA submissions.

 

15.4 Counter-notification

 

If your content was removed due to a DMCA notice and you believe it was removed in error or that you have authorization to use the material, you may send a DMCA counter-notice consistent with 17 U.S.C. § 512(g) to the same contact information above. Your counter-notice must include:

 

(a) Your physical or electronic signature;

 

(b) Identification of the material removed and its prior location;

 

(c) A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification;

 

(d) Your name, address, and telephone number;

 

(e) A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or the Eastern District of North Carolina if your address is outside the United States); and

 

(f) A statement that you will accept service of process from the party who submitted the original DMCA notice or their agent.

 

We will forward your counter-notice to the original complainant. If the complainant does not file a court action within ten (10) business days, we may restore the removed content at our discretion.

 

16. THIRD-PARTY LINKS AND SERVICES

 

The Services may link to or integrate with third-party websites, applications, or services. We do not control and are not responsible for third-party content, availability, practices, or privacy policies. Your use of third-party services is at your own risk and subject to those third parties' terms and policies. We do not endorse or assume any liability for third-party services.

 

17. PRIVACY

 

17.1 Privacy Policy incorporation

 

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal data. It is incorporated by reference into these Terms and is a binding part of your agreement with us.

 

17.2 Privacy Policy URL

 

https://www.conquer-hr.com/privacy-policy

 

17.3 Updates

 

We may update the Privacy Policy URL from time to time by posting the updated link on the Site. If we make material changes to privacy practices, we will provide notice as required by applicable law (such as prominent notice on the Site and/or email to registered users).

 

18. DISCLAIMERS

 

18.1 Educational purpose only; not advice

 

Content and Services are for educational and informational purposes and are not legal, employment, tax, accounting, financial, or other professional advice. You are responsible for your own compliance decisions and for obtaining appropriate professional advice from licensed professionals in your jurisdiction.

 

18.2 No outcomes guaranteed

 

We do not guarantee any particular results, outcomes, or achievements, including exam passage, certification, employment, promotion, or career advancement. Your results depend on many factors outside our control, including your own effort, background, and circumstances.

 

18.3 No affiliation unless expressly stated

 

We are not affiliated with, endorsed by, or sponsored by any certification body, testing organization, or professional association unless we expressly state otherwise on the Purchase Page or in a written agreement. Any exam preparation content we provide is independently developed based on publicly available information and our own expertise.

 

18.4 "As is"; no warranties

 

The Services and Content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, noninfringement, and warranties arising from course of dealing or usage of trade.

 

We do not warrant that the Services will be uninterrupted, secure, or error-free; that defects will be corrected; that the Services are free of viruses or harmful components; or that the Services will meet your requirements or expectations.

 

This disclaimer applies to the fullest extent permitted by law. Some jurisdictions do not allow disclaimers of implied warranties, so some of the above may not apply to you. You may have additional rights under applicable consumer protection laws.

 

19. LIMITATION OF LIABILITY

 

19.1 No indirect damages

 

To the fullest extent permitted by law, ConquerHR, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers (collectively, "ConquerHR Parties") are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenues, data, goodwill, business opportunities, or use, arising out of or relating to the Services, Content, or these Terms, regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

 

19.2 Cap on direct damages; aggregate cap

 

To the fullest extent permitted by law, the total liability of ConquerHR Parties in the aggregate for all claims arising out of or relating to the Services, Content, or these Terms, under any theory of liability (whether in contract, tort, strict liability, or otherwise), is limited to the greater of: (a) the amount you paid to ConquerHR in the twelve (12) months preceding the claim; or (b) one hundred U.S. dollars ($100).

 

19.3 Essential purpose; allocation of risk

 

The limitations in this Section 19 reflect the allocation of risk between the parties. The limitations will apply even if any remedy fails of its essential purpose. The price we charge for the Services and Content reflects this allocation of risk and the limitations of liability specified in these Terms.

 

19.4 Exceptions

 

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. You may have additional rights under applicable consumer protection law that cannot be waived by contract.

 

20. INDEMNIFICATION

 

20.1 Your indemnification obligations

 

You agree to indemnify, defend, and hold harmless ConquerHR Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to: (a) your use of the Services or Content; (b) your User Content; (c) your violation of these Terms; (d) your violation of any law or regulation; or (e) your violation of any rights of a third party.

 

20.2 Procedures

 

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses. You may not settle any claim that affects ConquerHR without our prior written consent.

 

21. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER

 

21.1 Binding arbitration

 

Except as provided in Section 21.6 (Exceptions to Arbitration), you and ConquerHR agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the breach, termination, enforcement, interpretation, or validity thereof, and whether the claim arises in contract, tort, statute, fraud, misrepresentation, or any other legal theory) (collectively, "Disputes") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, except as modified by this Section 21.

 

21.2 Arbitration procedures

 

The arbitration will be conducted by a single arbitrator. The arbitrator is bound by these Terms and must apply substantive law consistent with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. The arbitrator, and not any federal, state, or local court or agency, has exclusive authority to resolve all disputes relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or any part of these Terms is void or voidable, and including the arbitrability of the dispute and any dispute regarding the scope, enforceability, or validity of this arbitration agreement.

 

The arbitration will take place by video conference (or by telephone if video conference is not feasible), unless you and ConquerHR agree otherwise or the arbitrator determines that an in-person hearing is necessary. If an in-person hearing is required, the location will be mutually convenient or, if not agreed, determined by the arbitrator consistent with AAA rules.

 

21.3 Arbitration costs and fees

 

Payment of all filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules, unless otherwise required by applicable law. If your claim is for $10,000 or less, ConquerHR will reimburse you for your filing fee and pay all arbitrator and AAA administrative fees, unless the arbitrator determines your claims to be frivolous. ConquerHR will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines your claims to be frivolous. You may choose to be represented by counsel in arbitration (at your own expense unless otherwise required by law).

 

21.4 Class action waiver

 

YOU AND CONQUERHR AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You and ConquerHR expressly waive any right to bring, join, or participate in any class action, collective action, private attorney general action, or other representative proceeding. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) will be severed and decided by a court, and any other claims or requests for relief will proceed in arbitration.

 

21.5 Opt-out right

 

You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out to customerservice@conquer-hr.com within thirty (30) days of first accepting these Terms (or thirty (30) days of the date any amendment to this Section 21 takes effect, if you are an existing user). Your opt-out notice must include your name, address, email address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, you will not be bound by this arbitration agreement, but all other terms of these Terms will continue to apply.

 

21.6 Exceptions to arbitration

 

Notwithstanding the above, either party may bring an individual action in small claims court (or the equivalent in your jurisdiction) if the claim qualifies for small claims court and remains in small claims court. Additionally, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

 

21.7 Governing law; jurisdiction for non-arbitrable claims

 

These Terms are governed by the laws of the State of North Carolina and the federal laws of the United States, without regard to conflict of law principles. For any claim not subject to arbitration (pursuant to Section 21.6 or because you validly opted out), you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Lenoir County, North Carolina.

 

21.8 Informal dispute resolution

 

Before initiating arbitration or a court proceeding, you agree to first contact us at customerservice@conquer-hr.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within sixty (60) days after submission, you or ConquerHR may initiate arbitration or, where applicable, a court proceeding.

 

22. TERMINATION

 

22.1 Termination by ConquerHR

 

We may suspend or terminate your access to the Services, in whole or in part, at any time and for any reason, including if we believe you have violated these Terms or engaged in prohibited conduct. We may also terminate inactive accounts or discontinue the Services entirely.

 

22.2 Termination by you

 

You may terminate your account at any time by contacting customerservice@conquer-hr.com. Termination of your account does not entitle you to a refund except as provided in Section 13.

 

22.3 Effect of termination

 

Upon termination, your license to use the Services and Content immediately terminates. Sections that by their nature should survive termination will survive, including Sections 8 (IP), 14 (User Content license), 18 (Disclaimers), 19 (Limitation of Liability), 20 (Indemnification), 21 (Dispute Resolution), and 23 (General Provisions).

 

23. GENERAL PROVISIONS

 

23.1 Entire agreement

 

These Terms, together with the Privacy Policy and any applicable Purchase Page terms, constitute the entire agreement between you and ConquerHR regarding the Services and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the Services.

 

23.2 Amendments

 

We may update these Terms from time to time. If we make a material change, we will provide notice by posting the updated Terms on the Site with a revised "Last Updated" date and, where we have your email address, by sending an email notification at least thirty (30) days before the effective date of the changes. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

 

23.3 Severability

 

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be reformed to the extent necessary to make it enforceable while preserving its intent, or if reformation is not possible, will be severed.

 

23.4 Waiver

 

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative of ConquerHR.

 

23.5 Assignment

 

You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms or any of our rights or obligations under these Terms without your consent, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

 

23.6 No third-party beneficiaries

 

These Terms do not create any third-party beneficiary rights except as expressly stated herein.

 

23.7 Force majeure

 

Neither party is liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

 

23.8 Interpretation

 

Section headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." "Or" is not exclusive. References to "days" mean calendar days unless otherwise specified. References to "writing" or "written" include email.

 

23.9 Survival

 

All provisions of these Terms that by their nature should survive termination will survive, including disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

 

24. CONTACT INFORMATION

 

If you have questions about these Terms, please contact us:

 

Email: customerservice@conquer-hr.com
Mail: ConquerHR® LLC, 505 W Vernon Ave, Ste 200 #207, Kinston, NC 28501, USA
Phone: +1 (252) 560-7542

 

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