ConquerHR® Privacy Policy

Effective Date: January 1, 2015
Last Updated: January 2, 2026

 

I.  Who we are (Controller) and how to contact us

 

ConquerHR® LLC (doing business as ConquerHR®) is the controller of the personal data described in this Privacy Policy.

 

Business address: 505 W Vernon Ave, Ste 200 #207, Kinston, NC 28501, USA
Phone: +1 (252) 560‑7542
Privacy requests: privacy@conquer-hr.com
Customer service: customerservice@conquer-hr.com

 

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit or use our websites, online learning platforms, and other online services that link to this Privacy Policy (collectively, the “Site”), subscribe to updates, request resources, purchase programs, create an account, participate in our member community, request to book services, or otherwise interact with us.

 

Our Site and services are designed for adult HR professionals and are intended for individuals age 18 and older. We do not knowingly direct our services to children or teens.

If you have any questions about this Privacy Policy or how we handle personal data, you can contact us at privacy@conquer-hr.com or by mail at the address above.

 

II. Definitions (for clarity across U.S. state laws and GDPR/UK GDPR)

 

“Personal data” (or “personal information”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you, directly or indirectly.

 

“Sensitive personal data” means categories treated as sensitive under applicable law (for example, precise geolocation; health information; racial or ethnic origin; religious beliefs; sexual orientation; certain government identifiers; and similar categories).

 

“Targeted advertising” means displaying ads to you based on personal data obtained from your activities over time and across non‑affiliated websites or services.

 

“Sell” and “share” have the meanings provided by applicable law. In California, for example, “share” includes disclosures of personal information to third parties for cross‑context behavioral advertising.

 

“Profiling” means any form of automated processing of personal data to evaluate or predict aspects concerning a natural person, such as preferences, interests, or behavior; where we refer to profiling below, we are describing analytics and advertising‑related profiling that is subject to your rights and choices.

 

“Universal opt‑out mechanism” or “opt‑out preference signal” means a browser‑ or device‑level signal (such as Global Privacy Control) indicating your preference to opt out of certain processing (for example, sale, sharing, or targeted advertising) as recognized by applicable law.

 

III. Summary of key choices (cookies, “Do Not Sell/Share/Targeted Ads,” and Global Privacy Control)

 

Cookie preferences and consent

 

We use a cookie consent banner and preference center with the following categories: Strictly Necessary (always on), Functional, Analytics, and Marketing.

 

Where required (including in the European Economic Area and the United Kingdom), we do not set Analytics or Marketing cookies, or load tools such as Google Analytics and the Meta Pixel, unless and until you opt in via our cookie banner or preference center.

 

You can review and change your cookie preferences at any time by using the cookie settings link or icon available on our Site; your choices will apply to that browser and device. We design our cookie banner so that options to accept and reject non‑essential cookies are presented with clear information and substantially similar prominence, consistent with applicable guidance.

 

Do Not Sell/Share/Targeted Ads

 

Depending on where you live, you may have the right to opt out of: targeted advertising; the “sale” of personal data; and/or “sharing” of personal data for cross‑context behavioral advertising.

 

We provide a “Do Not Sell/Share/Targeted Ads” option through our cookie preference center and/or a dedicated link on the Site. When you use this option, we disable Marketing cookies and marketing pixels for that browser or device and apply applicable opt‑out settings as required by law.

Global Privacy Control (GPC) / universal opt‑out preference signals

 

Where required by applicable law, we treat a recognized universal opt‑out mechanism (such as Global Privacy Control) as a request to opt out of the sale and/or sharing of personal data and targeted advertising for the browser or device that sends the signal.

If you later actively opt in to Marketing cookies for that same browser or device, we will apply your choice as permitted by law; where law requires us to honor the opt‑out preference signal notwithstanding later consent, we follow the strictest applicable requirement for your location.

 

What we collect

 

We collect personal data from different sources depending on how you interact with us.

 

Data you provide directly

 

• Newsletter subscribers and lead magnet requests: first name, last name, email address.

• Customers/purchasers: name, email address, phone number, billing address, shipping address (if applicable), job title, employer details (if provided), and transaction records (purchases, receipts, refunds).

• Members, course participants, and community participants: account email, username (if applicable), membership status, profile data you choose to provide, learning records (enrollment, progress, completion, certificates), and community content (posts, comments, uploads).

• Scheduling and service requests: contact details and the information you choose to provide about your needs.

• Communications: messages you send to us and our responses, including support inquiries and feedback.

 

Data collected automatically on the Site

 

• Usage and device data: pages viewed, links clicked, time spent, referral URLs, device type, browser type, operating system, and similar activity data.

• Approximate location: we may infer non‑precise location (for example, city or region) from your IP address for analytics, security, and regional settings; we do not use precise GPS‑level geolocation for our standard services.

• IP address and identifiers: IP address, cookie identifiers, and similar technical identifiers used for security, analytics, and advertising (subject to your preferences and applicable law).

• Cookies and similar technologies: see Section 7 for more detail on our use of cookies, analytics, and advertising pixels.

Payment data

 

Payments are processed through third‑party payment processors (often through our Site platform’s checkout). We do not store full payment card numbers or security codes (CVV). We may retain transaction records such as invoices, receipts, payment confirmation identifiers, and refund records.

Data from other sources

 

We may receive personal data from:

 

• Joint marketing or event partners (for example, registrations or co‑hosted initiatives).

• Your employer or colleagues (for example, group enrollments or enterprise access).

• Social media platforms (if you interact with our content or ads).

• Service providers that help us maintain contact lists, customer relationship management tools, or marketing systems.

 

Inferences

 

We may create and use inferences drawn from the categories listed above, such as likely interest in specific HR certifications, learning topics, or product offerings, to help us understand and improve our services and to tailor communications and advertising where permitted.

 

How we use personal data (purposes)

 

We use personal data for the purposes below, to the extent permitted by applicable law.

 

Provide and deliver services

 

To create and manage accounts, provide access to programs and member areas, deliver learning services and certificates, and enable community participation.

 

Process transactions

 

To process purchases, payments, refunds, and chargebacks, provide invoices and receipts, and maintain appropriate accounting records.

 

Communicate with you

 

To send transactional notices (for example, order confirmations, account alerts, service updates), respond to your inquiries, and send newsletters and promotional communications where permitted by law and according to your preferences.

 

Operate, improve, and secure the Site and services

 

To operate and maintain our Site and services, perform debugging and analytics (subject to your cookie choices), monitor for and prevent fraud and abuse, and enhance performance and usability.

 

Advertising and marketing (including targeted advertising)

 

To measure the effectiveness of our marketing, perform remarketing and audience measurement, and display or suppress advertising based on your interests, subject to your cookie preferences, opt‑out rights, and consent where required. This may include the use of the Meta (Facebook) Pixel and similar tools where Marketing cookies are enabled.

 

Legal and compliance

 

To comply with applicable law, respond to lawful requests and legal process, enforce our terms, detect and protect against fraud and misuse, and establish, exercise, or defend legal claims.

 

Additional information about legal bases for processing under the GDPR/UK GDPR is provided in Section 12.

 

Automated decision‑making and profiling

 

We do not use automated decision‑making that produces legal or similarly significant effects about individuals (for example, automatic decisions about employment or credit eligibility).

 

We do use profiling in the sense of (i) analytics to understand how visitors use our Site and services; and (ii) targeted advertising and remarketing (for example, using the Meta Pixel) to reach people who may be interested in our services, subject to your cookie preferences, consent where required, and opt‑out rights described in Sections 3, 8, 9, and 12.

 

Where applicable law provides rights to opt out of profiling in connection with decisions that produce legal or similarly significant effects, you may exercise those rights as described in Section 9 (U.S. state rights) and Section 12 (EEA/UK rights).

 

Cookies, analytics, tag management, and advertising pixels

 

Cookie categories and preference center

 

We use a cookie consent banner and preference center with Strictly Necessary, Functional, Analytics, and Marketing categories.

 

Strictly Necessary cookies are required for the basic functioning of the Site and cannot be turned off in our systems. Functional cookies help remember your preferences and enhance features. Analytics cookies help us understand how the Site is used. Marketing cookies support advertising and remarketing.

 

In the EEA/UK and other regions where required, we do not set Analytics or Marketing cookies unless you opt in through our banner or preference center, and you can withdraw or change your consent at any time via the cookie settings.

 

Analytics (Google Analytics)

 

We use Google Analytics to understand Site usage, such as which pages are visited and how users move through the Site.

 

Where required, Analytics cookies do not run until you opt in, and their use is subject to your cookie preferences and applicable law. We also implement appropriate safeguards for international transfers associated with Google Analytics, as described in Section 12.

 

Tag management (Google Tag Manager)

 

We use Google Tag Manager to deploy and manage certain tags. Tag Manager itself does not necessarily collect personal data, but tags it deploys may collect personal data depending on your preferences and applicable law.

 

Advertising and remarketing (Meta/Facebook Pixel and similar tools)

 

If Marketing cookies are enabled, we use the Meta (Facebook) Pixel and similar tools to measure advertising performance and support remarketing. These tools may collect pages viewed, events or actions taken on the Site, and identifiers or technical data used to support these functions, subject to your preferences and applicable law.

Depending on your jurisdiction, allowing such tools to collect data on our Site may be considered “sharing” for cross‑context behavioral advertising, “targeted advertising,” or a “sale” of personal data under applicable U.S. state laws. You can control this through our cookie preference center, the “Do Not Sell/Share/Targeted Ads” controls, and opt‑out mechanisms described in Sections 3, 8, 9, and 13.

 

Your cookie choices

 

You can manage your cookie preferences at any time through our cookie preference center, and you can also use your browser settings to block or delete cookies. Some Site features may not function properly if certain cookies are disabled.

 

How we disclose personal data

 

We disclose personal data as described below and as otherwise described in this Privacy Policy or at the time of collection.

 

Service providers and processors

 

We use service providers to operate the Site and deliver services, including hosting and platform services (for example, Wix), payment processing, email delivery and marketing tools, analytics providers, tag management tools, and customer support tools. These providers process personal data on our behalf under contracts that require them to use personal data only for the services requested and to implement appropriate security measures.

 

Advertising partners (as applicable)

 

When Marketing cookies are enabled, we may allow advertising partners (such as Meta) to collect identifiers and internet or network activity information through cookies and similar technologies for ad measurement and remarketing. Depending on your location, this may be considered “sharing” for cross‑context behavioral advertising, “targeted advertising,” or a “sale” of personal data under applicable law.

 

You can control such processing through our cookie preference center, the “Do Not Sell/Share/Targeted Ads” controls, and universal opt‑out signals as described in Sections 3, 7, 9, and 13.

 

Professional advisors

 

We may disclose personal data to professional advisors (such as legal counsel and accountants) as needed for the provision of their services.

 

Legal disclosures

 

We may disclose personal data to authorities or third parties when required by law or when we believe it is necessary to protect our rights, safety, or the rights and safety of others, to investigate fraud, or to respond to legal process.

 

Business transfers

 

Personal data may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, subject to applicable law.

 

Your privacy rights and choices (U.S. state laws; EEA/UK rights in Section 12)

 

Depending on where you live and how applicable U.S. state privacy laws apply to our activities, you may have some or all of the rights described in this section. We will consider all requests and will honor them where required by law or where doing so is reasonable and not unduly burdensome.

 

U.S. state privacy rights you may have

 

Depending on your state of residence and the scope of the law, you may have rights to:

 

• Access certain personal data we hold about you.

• Correct inaccurate personal data.

• Delete certain personal data.

• Obtain a portable copy of certain personal data in a readily usable format.

• Opt out of targeted advertising, sale of personal data, sharing for cross‑context behavioral advertising, and certain profiling in connection with decisions that produce legal or similarly significant effects.

 

Some of these rights may be subject to exceptions or limitations under applicable law.

 

Opt out of targeted advertising / sale / sharing

 

We provide a “Do Not Sell/Share/Targeted Ads” option through our cookie preference center and/or a dedicated link on the Site. If you choose this option, we will disable Marketing cookies and marketing pixels for that browser or device and apply opt‑out settings as required by applicable law.

 

You may also use recognized universal opt‑out mechanisms (such as Global Privacy Control) where they are supported, as described in Section 3.

 

Global Privacy Control (GPC) / universal opt‑out

 

Where required by applicable law, we treat a recognized universal opt‑out preference signal as an opt‑out request for the browser or device that sends the signal, including for the sale and/or sharing of personal data and targeted advertising, to the extent defined by law.

 

Marketing emails

 

You can opt out of marketing emails at any time using the unsubscribe link included in our emails or by contacting us at privacy@conquer-hr.com. We may still send non‑marketing communications related to your account, purchases, or service notices.

 

How to submit a rights request

 

You can submit a privacy rights request by:

 

• Email: privacy@conquer-hr.com

• Mail: ConquerHR® LLC, 505 W Vernon Ave, Ste 200 #207, Kinston, NC 28501, USA

 

Verification and authorized agents

 

We may verify your identity before fulfilling a request (for example, by asking you to provide information that matches our records). If your law allows you to use an authorized agent, we may require proof of the agent’s authority and may also require you to verify your identity directly with us.

 

Timing

 

We aim to respond to verified requests within 45 days. Where permitted, we may extend this period once for an additional 45 days and will notify you if we do so. Specific deadlines may vary by state law, and we will comply with the applicable legal timeframe.

 

Appeals

 

If we deny your request, you may appeal our decision by replying to our denial email or emailing privacy@conquer-hr.com with the subject line “Privacy Appeal.” We will respond to your appeal within 60 days where required or within a reasonable period consistent with applicable law. If we deny your appeal, we will provide information about any further steps available under your state law and, where required, an online mechanism to contact your state Attorney General.

 

Data retention

 

We retain personal data for different periods depending on our relationship with you and the type of data.

 

• Customer purchase and transaction records: 7 years.

• Customer account and member profiles (active): for the duration of the account relationship.

• Customer account and member profiles (after closure or inactivity): 24 months, then deletion or anonymization, while retaining transaction records separately as needed.

• Course/LMS participation (enrollment, completion, certificates): 7 years.

• Support inquiries and consultation requests (non‑customers): 24 months.

• Marketing leads and newsletter subscribers: until you unsubscribe or 24 months of inactivity, then deletion.

• Community and group content: while membership is active; upon account deletion, deletion or anonymization within 90 days, subject to technical constraints, backups, and legal obligations.

• Website analytics event data: 14 months, then deletion or anonymization.

• Security logs: 12 months.

 

We may retain personal data for longer where required by law, to comply with our legal obligations, or to establish, exercise, or defend legal claims.

 

Security

 

We maintain administrative, technical, and physical safeguards designed to protect personal data. These measures may include access controls, encryption in transit, secure hosting through our platform providers and service vendors, and regular review of our security practices.

 

We require service providers that process personal data on our behalf to implement appropriate security measures consistent with the nature of the data and their activities.

 

No system can be guaranteed 100% secure, and we cannot promise that data will always remain secure.

 

Additional information for EEA/UK users (GDPR/UK GDPR)

 

If you are located in the European Economic Area or the United Kingdom, ConquerHR® LLC is the controller of your personal data.

 

Legal bases

 

We process personal data on the following legal bases:

 

• Contractual necessity: to provide and manage your account, process purchases, deliver programs and services, and provide customer support.

• Legitimate interests: to operate, improve, and secure our services; perform certain analytics (where allowed); prevent fraud and misuse; and measure and manage our business, balanced against your rights and freedoms.

• Consent: for certain marketing communications and for non‑essential cookies and similar technologies (including Analytics and Marketing cookies) where required.

• Legal obligation: to comply with legal and regulatory requirements, including record‑keeping and responding to lawful requests.

 

Where we rely on legitimate interests or consent, you may have the right to object or withdraw consent as described in this section and in Section 7.

 

Consent and cookies

 

Where required, we obtain your consent before setting Analytics or Marketing cookies or using similar technologies. You can withdraw or modify your consent at any time via our cookie settings.

 

International transfers

 

Your personal data may be processed in the United States and other countries that may not provide the same level of data protection as your home country.

 

Where required, we use appropriate safeguards for such transfers, such as the European Commission’s Standard Contractual Clauses or other lawful mechanisms, and we implement additional technical and organizational measures where appropriate.

 

EEA/UK rights

 

Subject to applicable law, you may have the right to:

 

• Request access to your personal data.

• Request correction (rectification) of inaccurate personal data.

• Request deletion (erasure) of your personal data.

• Request restriction of processing of your personal data.

• Object to certain processing, including processing based on legitimate interests and direct marketing.

• Request data portability in a structured, commonly used, machine‑readable format.

• Withdraw consent where processing is based on consent.

 

You may exercise these rights by contacting us at privacy@conquer-hr.com. You also have the right to lodge a complaint with your local supervisory authority.

 

Whether you must provide personal data

 

Some personal data is necessary to provide services you request (for example, to process a purchase, create an account, or provide access to a program). If you do not provide required data, we may be unable to provide those services.

 

Additional information for California and certain other U.S. residents (notice at collection)

 

This section supplements prior sections for California residents and, where applicable, residents of other U.S. states with similar notice requirements.

 

Categories of personal information

 

We collect the following categories of personal information (as defined by California law and similar state laws), as described in Section 4:

 

• Identifiers (for example, name, email address, IP address).

• Customer records (for example, billing and shipping details, transaction records).

• Internet or network activity (for example, browsing history on our Site, usage data).

• Professional or employment‑related information (for example, job title and employer if provided).

• Inferences drawn from the above (for example, likely interest in certain HR topics or products).

 

We do not intentionally collect or use categories of sensitive personal information for the purpose of inferring characteristics about you in our ordinary course of business.

 

Purposes and recipients

 

We use and disclose the categories of personal information listed above for the purposes described in Sections 5, 7, and 8 and to the types of recipients described in Section 8.

 

Retention

 

We retain each category of personal information for the periods described in Section 10, subject to our need to comply with legal obligations and to establish, exercise, or defend legal claims.

 

“Sale” and “sharing”

We do not sell personal information for money. However, when Marketing cookies are enabled, we may allow advertising partners to collect identifiers and internet or network activity information through cookies and similar technologies for cross‑context behavioral advertising or targeted advertising, which may be considered a “sale” or “sharing” of personal information under some laws.

 

You can opt out of such sale or sharing using the “Do Not Sell/Share/Targeted Ads” controls and (where required) recognized GPC or universal opt‑out preference signals as described in Sections 3, 7, and 9.

 

Sensitive personal data

 

Our general position

 

We do not require sensitive personal data for standard use of our Site or participation in our programs. Please do not submit sensitive personal data unless it is necessary for your request or interaction.

 

Community content and voluntary disclosures

 

If you voluntarily share sensitive personal data in community areas, service requests, or communications, we will process it to provide and administer the community and services, maintain safety and integrity, and comply with law. You should consider carefully what you choose to share in public or group settings.

 

Consent where required

 

If applicable law requires opt‑in consent to process sensitive personal data in a specific context (for example, for certain health information), we will obtain that consent through a clear, separate prompt before processing in that context.

 

Children and teens

 

Our Site and services are intended for adults age 18 and older. We do not knowingly collect personal data from children under 13. If you believe we have collected personal data from a child, please contact privacy@conquer-hr.com so we can investigate and take appropriate action.

 

We do not knowingly sell or share personal data of consumers we know are under 16, and we do not knowingly engage in targeted advertising to individuals we know are between 13 and 16, in line with our focus on adult HR professionals.

 

Third‑party links

 

The Site may contain links to third‑party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with personal data.

 

Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and revise the “Last Updated” date at the top.

 

If we make a material change, we will provide additional notice, such as by posting a prominent notice on the Site and, where we have an email address on file for an account, by sending an email notification.

 

Contact us

 

If you have questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:

 

Email: privacy@conquer-hr.com
Mail: ConquerHR® LLC, 505 W Vernon Ave, Ste 200 #207, Kinston, NC 28501, USA
Phone: +1 (252) 560‑7542